You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Tons of experience and knowledge coupled with old school customer service ensures a good square deal and customer satisfaction… You can go wrong with SmokerPlans, they are on the level.
We needed a dedicated cooker for chicken and the Super 55 does not disappoint. Easy kit to assemble and easily customized with paint and accessories. I might need a couple more in the Family!!
Frank is a man of his word, in this day of doing business that’s hard to find! Highly recommend him and anything he sells.
The Super 55 was a blast to put together and if you aren't doing a crazy paint job like I am, you will likely finish it in a full day or over the weekend. Grab a beer, get some tools, and have fun! Love the support you get from Frank as well. Top-notch product and company!
