SmokerPlans By SmokerBuilder wants to ensure you have a great experience shopping with us!
If for any reason you are unsatisfied with your product we have a solution!
We have a 14-day return policy for non-digital products, which means you have 14 days after receiving your item to request a return.
Item(s) must be in unused, unassembled condition and returned in the original packaging within 14 days of delivery.
Items that are not eligible for return include the following:
- Used items, including items that have been installed or assembled.
- Clearance items.
- Warehouse Deal Items.
- Digital Download Products
- Gift Certificates
- Custom-made, special-order and made-to-order products.
- Items marked “non-returnable” in the item description.
- Items requested outside of the 30-day return period.
To be eligible for a return, your item must be a physical product that was shipped to you and non-digital in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
NOTE: Digital Download Products are defined as: smoker plans, blueprints, or designs and are not eligible for refund or return.
To start a return, you can contact us at firstname.lastname@example.org. If your return is eligible and is accepted, we’ll send you a return shipping label within 5 days, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like gift certificates, digital products and downloadable products.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you within 5 business days after we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method.
The refund will be initiated within 2 business days after being approved.
Please remember it can take up to 10 days for your bank or credit card company to process and post the refund.
- Any items returned outside of this process or 30-day period are not eligible for a refund.
- Any items returned on your own are not eligible for a refund.